Call Us Today !
. Patients’ Rights
Patient & Family are entitled to:-
• Right to healthcare and humane treatment
• Right to choice of care
• Right to acceptable safety
• Right to adequate information and consent
• Right to redress of grievances
• Right to participation & representation
• Right to health education
• Right to health environment
Patients & Family Responsibilities
• To give full cooperation during treatment, follow medical advice and to accept responsibility for the outcome if you choose not to continue with the treatment.
• To come on the appointment dates given, to provide accurate information about medical history, medications, and change in personal health.
• To understand your illness, treatment and the necessary self-care after being released from the hospital ward. To inform the doctor in charge if you want more information about your health.
• To understand the risks and the possible outcome of all procedures and the kind of situation.
• Family involvement in medical decision making will be at your discretion.
• To full settlement of the hospital bills.
. Pre Admission
Admission to the hospital can happen in various ways. Whether it starts as an emergency or as a planned admission, a hospital stay is often the first stage in series of transitions which you and your family members will feel more prepared to deal with and perhaps less anxious when you know what to expect.
What to bring with you when you come to hospital
• An admission kit is available upon request and changed accordingly for your use. The kit contains basic toiletries; however, you may bring your own.
• Underwear, slippers and a set of clothes to wear on discharge. The hospital only provides you with a gown to wear during your stay.
• Your routine medication will be given by the hospital, however you may bring your own medication for consumption upon confirmation with your doctor in PMC
• A mobile phone with charger.(At your own risk)
What not to bring with you when you come to hospital
• Valuables such as jewelry, electronic and large sums of cash.
• All kind of food and fruits with strong smell like durian & etc.
• All kinds of alcohol drinks.
Infection prevention and control
Infection control practices are meticulously followed as we are committed to providing the highest standards of clinical care. Our hospital has an infection control team, who monitor hospital associated infections and antibiotic usage as per national and internally accepted protocols.
if you have any special requirements that you wish to discuss before your stay, please contact our customer care and keep us informed well in advance.
. In-patient Information
• The unit nurse will welcome you and orientate you with your room.
• Your doctor and nurse will discuss with you a plan of care to tailor to your medical needs.
• Nutritional/ dietary advice shall be provided if deemed necessary by our medical team.
• A typical day at the ward starts between 5 a.m. to 6 a.m. with a wash and bed preparation. The room is ensured of its cleanliness by our housekeeping team. Meals are served according to schedule. ‘Lights out’ is at 10 p.m.
Preparing for surgery
• Your consultant will brief you in detail on the surgery procedures.
• You or a family member will be asked to read, understand and sign a consent form.
• You will undergo a pre-anesthesia check by the anesthetist.
Prior to surgery (where applicable)
• You are required to fast the night before your surgery. You cannot even consume water.
• Your doctor may instruct a bowel preparation prior to surgery.
• The site of the surgery will be shaved or clipped and marked with a pen, where applicable.
• Contact lenses, prosthesis, dentures and jewelry should be removed.
. Visitor Information
Visiting hours are as follow:
. Payment Methods
By Cash or Credit Card
• Once deemed fit for discharge by Consultant, it will take one hours (on average) to prepare the bill.
• The ward staff will prepare discharge and payment documents as well as your medication.
• Once the bill is ready, show your discharge and bill settlement documents at the Billing department.
• For credit card payments, only VISA, MasterCard & American Express are accepted.
• You will be given your Discharge Notification document, investigation report, drug prescription and your medicine based on your drug prescription.
• Inform your consultant if you need a medical certificate (MC).
• Upon settlement of bill, please vacate the room promptly in consideration of other patients.
• This payment method may take up to four hours to process.
• If you would like to leave the hospital earlier, you will have to leave a security deposit that is equivalent to the outstanding bill with our billing department. This will be refunded once approval is obtained from your insurance company.
• If your insurance company has denied approval, please settle payment by cash or credit card.
• If the approved amount is less than the final bill, you will need to pay the balance.
• The original copy bill.
Patients have the choice of the following room types:
• Deluxe room
• Single-bedded room
• Two-bedded room
• Three-bedded room
• Five-bedded room
*If you would like a bed transfer to another room category subsequent to your admission, arrangements can be made subject to room availability.
For patients’ companion
In multi-bedded rooms the hospital does not allow more than one person to accompany the patient for an overnight stay. At the Intensive Care Unit (ICU), labor wards, Operating Theatre (OT) recovery area and other critical areas, no companions are allowed at all although visits are allowed periodically.
Companions of patients who have been shifted from general wards to the critical areas mentioned above, should vacate the rooms immediately. Once the patient is deemed clinically fit to be shifted back to the wards, the companion may stay.
Click here to view room rates
Copyright Putra Medical Centre 2014 | Created By Limes Passion